Need a hand?

We answer every email, usually within 48 hours

Most questions are already answered on the FAQ. If yours isn't, write us. A real person will read it.

Contact

For questions, bug reports, feature requests, press, partnerships and privacy requests:
info@vividsea.info

Reporting a bug

To help us fix it fast, please include:

Phone model and iOS or Android version
VividSea version (Settings inside the app, About)
What you were doing when the issue happened
A screenshot or screen recording, if you can

Refunds

Apple and Google process all refunds. For App Store purchases visit reportaproblem.apple.com; for Google Play, open your order history in the Play Store. If the store declines and you have a real issue, write us anyway. We'll see what we can do.

Cancelling a subscription

On iPhone: Settings, your name, Subscriptions, VividSea. On Android: Play Store, profile icon, Payments and subscriptions, Subscriptions, VividSea. Cancel at least 24 hours before the period ends to avoid the next charge. You keep Pro until the end of the period you paid for.

Restoring Pro

Open VividSea, go to Settings, tap Restore Purchases. Make sure you're signed into the same Apple ID or Google account that bought Pro. If it still doesn't restore, send us your store receipt and we'll sort it out manually.

Feature requests

We read every one. If you have a look you wish existed, a workflow we're missing, or a freediving spot whose color science you want us to nail, tell us.